These terms and conditions ("Terms") apply to and regulate the provisions of the specified products and services provided by the NBO through the Twitter account of any user ("User"). These Terms shall be in addition to and not in derogation of other terms and conditions of any account or any other Facility/Services offered by the Bank and/or such other terms and conditions as may be specified by the Bank.
The following words and phrases shall have the meanings set out herein below in this document unless repugnant to the context:
"Account(s)" shall mean an operative bank account maintained by the User with NBO which is eligible for availing the Facility which is being offered on Twitter Banking.
"Account Holder" shall mean an eligible User holding a Savings Account, with NBO.
"Application" shall mean Twitter Application on the Mobile Phone or PC.
"Customer ID" shall mean the unique ID given to every User holding an Account with NBO.
"Bank" and "NBO" shall mean National Bank of Oman (SAOG) its successors, assignees, agents and authorized representatives.
"Facility/Services" shall mean all the products and services offered by NBO to the User on Twitter Banking.
"GSM Number" shall mean the number specified by the User during Account Opening/registration for Mobile/ SMS Banking Service via NBO Branch or through any other channel offered by NBO.
"Mobile Banking Application" means any application relating to banking with NBO on any PC or Mobile Phone.
"Mobile Phone" shall mean a valid SIM card enabled smartphone (running on iOS or Android Windows operating system), which is owned by the User.
"PC" shall mean the personal computer (desktop, laptop etc.) of the User.
"Personal Information" shall mean any information about the User provided by the User to and obtained by NBO in relation to the Facility/Services.
"Transaction" shall mean request for View Balance, Mini-statement, Help, Foreign Exchange Rates Inquiry or any other services offered by NBO using Application on the Mobile Phone or through the Twitter site on the PC.
OmanQR is a unique payment solution and is provided as part of NBO Mobile Bank application. This service can be used by any customer having Account or Wallet with NBO and is a registered user of NBO Mobile Banking application. Customer can make the payment by scanning the QR code available at merchant stores, websites, Bills, etc.
ALIAS is an alternative name assigned to a customer account/wallet opened with a PSP that can be used as an alternative way of identifying an account rather than using the actual mobile number.
Dispute is a situation in which a customer questions the correctness of a transaction and or seeks clarity or resolution.
CBO stands for Central Bank of Oman
PSP stand for Payment Service Provider. These are the Banks licensed by CBO under the extant law in force, and any other entity licensed to provide mobile payment services through the CBO's Mobile Payment Clearing and Switching System to the banked and unbanked customers.
Wallet is a virtual account that allows individuals certain financial transactions.
Scan & Pay Terms of Service:
ACCEPTANCE OF TERMS
OmanQR payment is subject to the Terms and Conditions applicable for using NBO Mobile Banking App. The Terms and Conditions are subject to review from time to time. Use of the service for making payments constitutes your acceptance of the terms and you agree to abide by it. You can review the most current version of the Terms and Conditions at any time at https://www.nbo.om/en/Pages/Legal/Mobile-Terms-and-Conditions.aspx. In addition, when using OmanQR, you shall be subject to any guidelines or rules applicable to use of this services as advised by Central Bank of Oman.
- You agree that the bank will be required to register your account/wallet with Central Bank of Oman and associate/link it the mobile number provided as part of your "KYC" information.
- You agree that usage of the OmanQR service, registration of account/wallet for OmanQR or payment through OmanQR will represent your acceptance of this Terms and Conditions, and that continued use of OmanQR payment after revisions to this Terms and Conditions shall constitute your agreement to such revised terms and any applicable posted guidelines or rules.
- Unless explicitly stated otherwise, any new features that augment enhance or otherwise change OmanQR shall be subject to this Terms and Conditions.
- Bank reserves the right at any time to modify or discontinue, temporarily or permanently, payment using OmanQR services.
- The Bank shall not be responsible for interception/ misuse of OmanQR. The Bank is not liable if the Authentication and customer's registered device fall into wrong hands due to any reason whatsoever
- The Bank shall not be liable if a transaction through OmanQR does not materialize or is delayed or is incomplete due to any reason whatsoever
- Except as otherwise provided by Applicable Law or Terms and Conditions applicable to the Account/Wallet, you understand that you are financially responsible for all uses of the OmanQR payment services by you and those authorized by you during the registration and payment.
- Misuses of OmanQR service: You acknowledge that if any third person obtains access to your NBO Mobile Banking application or your registered device, such third person would be able to carry out transactions. You shall be responsible for all transactions carried through OmanQR on your account.
- Internet Frauds: The Internet per se is susceptible to a number of frauds, misuses, hacking and other actions, which could affect use of OmanQR service. Whilst the Bank shall aim to provide security to prevent the same, there cannot be any guarantee from such Internet frauds, hacking and other actions, which could affect the use of the OmanQR.
- Technology Risks: It may also be possible that the Banking Application may require maintenance and during such time it may not be possible to process the request of the Customers. This could result in delays in the processing of Instruction or failure in the processing of instructions and other such failures. You understand and acknowledge that the Bank disclaims all and any liability, arising out of any failure or inability by the Bank to honor any customer instruction.
- Limits: You are aware that the Bank may from time to time impose maximum and minimum limits on the OmanQR payment. You realize, accept and agree that the same is to reduce the risks on you. You shall be bound by such limits imposed and shall strictly comply with them.
- Authentication: You are aware that the Bank allows you to do the payments (to other mobile numbers, Alias or QR Codes) without needing to login to the Mobile Banking Application. You realize, accept and agree that such relaxation in Authentication is provided by the bank to simplify your payment process. The bank does not enforce to use this feature and enabling this feature is completely at your own discretion. By allowing payments without login, you accept that the bank is not responsible or liable for any fraud or misuse that may be caused due to allowing of payment without login.
- Transaction Authorization: You are aware that the Bank allows you to do the payments (to other mobile numbers, Alias or QR Codes) without needing to enter One Time Password(OTP) if the transaction amount is up to OMR 10, the bank at its discretion may change this amount at any time without sending any notice. You realize, accept and agree that such relaxation in Transaction Authorization is provided by the bank to simplify your payment process. By allowing such payments without OTP, you accept that the bank is not responsible or liable for any fraud or misuse that may be caused due to allowing of payment without login.
- You are aware that the Bank allows you to receive payments using QR Code, Mobile Number or Alias that has been associated/linked to your account/wallet. If you link your mobile number with account or wallet with some other bank/PSP, the account/wallet associated with the same mobile number at NBO will be automatically dissociated/delinked.
- Indemnity: You shall indemnify the Bank for and against all losses and damages that may be caused to the Bank as a consequence of breach of any of the Terms and Conditions governing the use OmanQR services.
- Refund Policy: All payments made using NBO Mobile Banking App are final with no refund or exchange permitted. You are responsible for the mobile number or Alias Name or QR Code or Bill Details and all charges that result from those purchases. The bank is not responsible for any purchase or payment to incorrect mobile number or Alias Name or QR Code or Bill Details. However, if you dispute a transaction performed by You on the Mobile Banking App, then You shall inform us by tapping on the dispute icon next to the transaction details in the NBO Mobile Banking App. The bank will investigate the incident and, if it is found that money was indeed charged to Your bank account or wallet without delivery of the required service, then You will be refunded the money within 180 days from the date of receipt of Your dispute. All refunds will be credited to Your bank account or wallet.
Eligibility and Usage:
This Facility shall be available to the Users in Sultanate of Oman, subject to the condition that the User registers for Twitter Banking Services. The User should have registered the User's current GSM Number with NBO and should be using NBO's Mobile Banking Application for availing the Facility offered by NBO under Twitter Banking. Also for the purpose of availing the Facility the User would need to have legal and valid access to the Twitter Application on the Mobile Phone or on the PC.
This Facility shall be made available only to the Users satisfying the eligibility criteria and shall be provided at the sole discretion of NBO and may be discontinued by NBO at any time, with or without prior intimation to the User.
The User understands and accepts that any other condition that is a pre-requisite to access and avail benefits under the Facility, including, but not limited to a Mobile Phone, Data Connection, etc. will be the sole responsibility of the User.
The User irrevocably and unconditionally authorizes NBO to access the User's Account and the Personal details registered with the Service for availing the Facility including effecting Banking or other transactions of the User through the Facility.
The User expressly authorizes NBO to disclose to the service provider or any other third party, all User Personal Information in its possession, as may be required to provide the services offered under the said Facility to the User.
The authority to record the User's details and transaction details is hereby expressly granted by the User to NBO. All records of NBO generated by the transactions arising out of use of the Facility, including the time of the transaction, Account details, Account balance, etc; recorded shall be conclusive proof of the genuineness and accuracy of the transactions.
The User authorizes NBO to send any rejection message or to reject any transaction/request, if it finds that the request sent by the User is not as per the requirements stipulated by NBO for availing the Facility.
NBO shall make all reasonable efforts to ensure that the User's Personal Information is kept confidential. NBO however shall not be responsible for any divulgence or leakage of confidential User Personal Information.
The User expressly authorizes NBO to carry out all request(s) or transaction(s) for and/or at the request of the User as are available to the User through Twitter Banking without the Bank having to verify the authenticity of any request or transaction purporting to have been received from the User through Service.
NBO shall have the option to introduce any new services through this Facility at any time in the future and the User shall be deemed to have expressly authorized NBO to register the User for such new services.
Registration for the Twitter Banking Services:
A User shall be required to register to avail Services through Twitter. For registration, a User will have to follow following steps –
- User should download and register for NBO Mobile Banking Application.
- User should login to the Mobile Banking App and activate Twitter Banking through the activation feature provided by NBO in the Mobile Banking Application.
- A one-time password (OTP) will be sent to the User on the registered mobile number. This OTP has to be entered in the Mobile Banking Application to register for Twitter Banking.
- User has to `follow the NBO Twitter Handle as specified by NBO to complete the registration process.
Liabilities and Responsibilities of the User:
- The User shall be responsible for the accuracy of any Personal Information provided by the User for availing the Facility.
- The User agrees to be bound by these Terms and shall be deemed to have read, understood and accepted these Terms in their entirety.
- The User shall be liable and responsible in case of any discrepancy found in the Personal Information provided by the User for availing service offered through the Service.
- If, the User suspects that, there is an error in the Personal Information supplied by NBO, the User shall inform the Bank immediately. NBO will endeavor to correct the error promptly wherever possible on a best effort basis.
- NBO shall not be held liable for any loss suffered by the User due to disclosure of the Personal Information to any service provider or third party by the Bank, for reasons including but not limited to participation in any telecommunication or electronic clearing network, in compliance with any legal or regulatory directives, for statistical analysis or for credit rating or for any legal or regulatory compliance.
- The User shall be liable to the Bank for any kind of unauthorized or unlawful use of any of the above mentioned OTP/passcode/Coupon Number or of the said Services or any fraudulent or erroneous instruction given and any financial charges thus incurred shall be payable by the User only.
- The User accepts that for the purposes of the said Facility any transaction emanating from the GSM Number registered by User shall be assumed to have been initiated by the User at the User's sole discretion.
- It is the sole responsibility of the User to request the Bank, to suspend the said Facility due to change of the User's registered GSM Number linked with the Customer Id. The User shall also be obliged to inform the Bank if any unauthorized transaction in the User's Account occurs, of which the User has knowledge.
- It shall be the responsibility of the User to update any Personal Information from time to time. NBO shall not be responsible for any innacuracies in the Personal Information whatsoever.
- The User shall be liable for all loss if the User has breached these Terms and other applicable terms & conditions or contributed or caused the loss by negligent actions or a failure on the User's part to advise NBO within a reasonable time about any unauthorized access made on the User's behalf in the Twitter Account.
- The User agrees that by use of this Facility, the User shall be deemed to have agreed to all these Terms and such Terms shall be binding on the User in the same manner as if the User has agreed to the same in writing.
Terms of Service:
- These Terms are in addition to the general terms & conditions of any Account or any other facility provided by NBO to its Customers.
- User shall register itself for using the Services in such manner and through such modes as may be specified and made available by NBO from time to time for availment and use of the Facility.
- NBO reserves the right to charge the User for the services offered under the said Facility.
- This Facility will be provided by NBO at the request of the User to enable the User to use it through Twitter Banking Services.
- The User irrevocably and unconditionally authorizes NBO to debit the User's Account/s with the transaction amount and the charges in connection with the Facility and these Terms.
- User agrees and confirms that, for the purpose of availing said Facility, the NBO and the Service will access User's Twitter profile, Personal Information, Customer ID and Bank Account details and those details will be stored at NBO's server database.
- For the purpose of availing this Facility, User shall take all necessary precautions to prevent unauthorized and illegal use of Twitter Account and services offered through the Facility.
- The User shall be responsible for maintaining the confidentiality of OTP/ passcode/Twitter login Id and password and for all the consequences which may arise due to use or misuse of such OTP/ passcode/Twitter login Id and password.
- The User shall be liable for all loss caused due to negligent actions or a failure on the User's part to immediately notify NBO about any unauthorized use/access made on the User's behalf in the Twitter Account or misuse of OTP/ Passcode/Coupon Number or any other breach of security regarding the Facility, of which the User has knowledge.
- The User irrevocably and unconditionally authorizes NBO to access all the necessary Personal Information for effecting transactions executed by the User under the Facility and to share the User's necessary Personal Information with any third parties for the purpose of accepting/ executing such requests.
- NBO may keep records of the transactions in any form it wishes. In the event of any dispute, Bank's records shall be binding as the conclusive evidence of the transactions carried out through the said Service.
- The User shall not use/access the Service and/or services offered through the Services in any manner other than as authorized by NBO. In case the User uses the Service for any purpose which is illegal, improper or which is not authorized under these Terms and other specified terms & conditions then NBO has a right to take all reasonable measures in order to prevent such unauthorized access by the User.
- The User confirms that, any instructions given by the User shall be effected only after validation of authentic OTP/Passcode used by the User for availing such Facility.
- The User shall while utilizing the Facility ensure that:
The User acknowledges that, the services offered by NBO under the said Facility shall be availed at the User's own risk and these risks shall include the following risks:
- the User has authority to access and avail the Services obtained and shall duly comply with the applicable laws and regulations prevailing in Sultanate of Oman.
- the User shall provide NBO with such Personal Information and/or assistance as is required by NBO for the performance of the Service and /or any other obligations of NBO under this Facility.
- the User shall be responsible for providing accurate and authentic Personal Information/instructions to NBO for availing such Facility.
- the User shall not at any time provide to any person, with any details of Accounts held by the User with NBO including the passwords, Account number which are allotted, from time to time.
The User agrees that NBO shall assume no responsibility in respect of:
- any technical error, failure, glitch, network failure, legal restraints and other reasons which is beyond control of NBO.
- any loss, damages, etc. that may be incurred/suffered by User, for the reason that the Personal Information provided by the User turns out to be wrong/incorrect/inaccurate, for which NBO shall not be held responsible.
- for the performance of any service provider/other third party/entity involved in the process; and for any loss or damage incurred or suffered by User for any error, defect, failure or interruption of the Service or consequences arising out of transactions done using Twitter Banking.
- any loss or damage arising or resulting from delay in transmission delivery or non-delivery of online/electronic instructions or any mistake, omission or error in transmission or delivery thereof or in decrypting the instructions from any cause whatsoever or from its misinterpretation received or any act or even beyond control of NBO.
- the technology for enabling the services offered by NBO under the said Facility over the Twitter Banking Services could be affected by virus or other malicious, destructive or corrupting code, program or macro. It may be possible that the said Facility of NBO may require maintenance and during such time it may not be possible to process the request/transaction of the Users. This could result in delays in the processing of instructions or failure in the processing of instructions and other such failures and inability. User understand that NBO disclaims all and any liability, whether direct or indirect, whether arising out of loss or otherwise arising out of any failure or inability by the Bank to honour any User instruction for whatsoever reason.
NBO shall not be liable for any consequences arising out of failure of any transaction done by the User due to inadequacy of funds in the Account and the User shall be responsible to pay the charges for the same.User agree that, charges if any for the Facility offered by NBO will be at the sole discretion of NBO and NBO is at the liberty to withdraw/modify/vary the same from time to time, without giving any notice to the User.The User agrees that, if the User's bank Account is closed/ blocked pursuant to the Facility, for any reason whatsoever, the User shall settle the issue by visiting the branch where the User had the Account maintained.The User shall remain responsible for any and all the transactions made through the Facility. NBO may withdraw or terminate the Facility anytime or in case of breach of these Terms by the User without a prior notice; or if NBO learns of demise, bankruptcy or lack of legal capacity of the User or for any other reason whatsoever.The User agrees to indemnify, defend and hold harmless NBO and its directors, officers, owners, agents, co-branders or other partners, employees, information providers, licensors, licensees, consultants, contractors and other applicable third parties (collectively "Indemnified Parties") from and against any and all losses, claims, demands, causes of action, debt or liability, including reasonable attorney's fees, and costs incurred by the Indemnified Parties arising out of, related to, or which may arise from or in connection with:
- The display of any information on Twitter or in connection with the Twitter Application.
- Transactions carried out under the Service in good faith relying on User's instructions.
- Not carrying out transactions (including where NBO has reason to believe in its sole discretion that the instructions are not genuine or are otherwise unclear, improper, vague or doubtful).
- For any loss or damage incurred or suffered by User for any error, defect, failure or interruption of the Service or consequences arising out of delayed processing of transaction and for any reason which is beyond control of NBO.
- User acknowledges and agrees that NBO remains a mere facilitator for this Service and that NBO does not warrant or claim any responsibility for this Facility nor does NBO endorse any such service and/or its standing or reputation whatsoever and NBO shall not liable for any deficient or bad services in any manner whatsoever and for any loss, whatsoever that User may suffer. The risk in this regard is entirely on the User.
- Unauthorized access of any third party to the information (including any Personal Information)/instructions given by User to third party using said Facility.
- For any direct, indirect or consequential damages occurred to User while availing this Facility, arising out of any error in the Facility and which are beyond control of NBO such as but not limited to User's Twitter account getting hacked, Twitter site being hacked, etc.
- Any circumstances, events, damage or loss which has or may occur when NBO has acted in good faith.
- Any loss, damage, liability caused or suffered by User due to disclosure or loss of all or any information (including any Personal Information) of a confidential nature.
- any breach or non-compliance by User of any term of these Terms or any other additional terms & conditions and policies of NBO;
- any dispute or litigation caused by or related to the User's actions or omissions in connection with the Facility;
- any negligence or violation or alleged negligence or violation of any law or rights of a third party.
Limitations on transactions
- Currently NBO doesn't provide a facility for any fund transfer/utility payment transaction through Twitter Banking. However, it reserves the right to offer or provide any other Service in or in connection with the Twitter Application to the User at any time in its sole discretion.
In consideration of NBO agreeing to provide the Facility and access to the Service and/or other services to the User, the User shall, at the User's own expense, and hereby irrevocably agrees, to indemnify and keep NBO, its directors and employees, representatives, agents and/or affiliates (hereinafter referred to as "the related parties"), as the case may be, indemnified and harmless, at all times hereafter, from all losses, damages, costs, legal fees, charges and expenses and consequences whatsoever, on full indemnity basis, suffered or incurred or likely to suffer by NBO or the related parties on account of any claims, actions, suits or otherwise instituted by the User, or any third party whatsoever, arising out of or in connection with the use of the Facility and any and all transactions initiated by the use of the Facility and/or Service, whether with or without the knowledge of the User, or whether the same have been initiated bona fide or otherwise which transactions, the User hereby acknowledges, NBO or the related parties has processed on the User's transaction instructions and authority of the User in accordance with these Terms and other applicable specific Terms, as the case may be. The User further agrees and confirms that this indemnity shall remain valid and subsisting and binding upon the User notwithstanding partial withdrawal of the Facility.
The User will pay NBO and /or the related parties such amount as may be determined by NBO and/or the related parties to be sufficient to indemnify it against any such loss or expenses even though they may not have arisen or are contingent in nature.
The User agrees to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against it or otherwise incurred by or in connection with or arising from any such claim, suit, action or proceeding attributable to any such claim.
Confidentiality and Disclosure:
To the extent not prohibited by applicable law, the NBO shall be entitled to transfer any Personal Information relating to the User and/or any other information given by the User for utilization of the Facility to Twitter (including any related entity or body of Twitter and their employees, consultants or representatives), to and between its branches, representative offices, affiliates, representatives, auditors and third parties selected by NBO, wherever situated, for confidential use in and in connection with the Facility. Further, NBO shall be entitled at any time to disclose any and all Personal Information concerning the User within the knowledge and possession of NBO to any other bank/association/financial institution or any other body. This clause will survive the termination of this agreement.
Accuracy of Personal Information:
The User takes the responsibility for the correctness of the Personal Information supplied by the User to the Bank through the use of the said Facility or through use of the Service or by any other means.
The User herein accepts that in case of any discrepancy in the Personal Information provided by the User with regard to this Facility the onus shall lie upon the User only and thus agrees to furnish accurate Personal Information at all times to NBO. If the User suspects that there is an error in the information supplied by NBO to the User, the User shall inform the Bank immediately. NBO will endeavor to correct the error promptly wherever possible on a best effort basis.
NBO shall also not be responsible for any error which occurs inspite of necessary steps being taken by the Bank to ensure the accuracy of the information provided to the User and the User shall not have any claim against NBO in an event of any loss/damage suffered by the User as a consequence of the inaccurate information provided by the Bank.
NBO may, at its discretion, withdraw temporarily or terminate the Facility, either wholly or in part, at any time without giving prior notice to the User. NBO may, without prior notice, suspend the Facility at any time during which any maintenance work or repair is required to be carried out or in case of any emergency or for security reasons, which require the suspension of the Facility. The closure of the Account of the User will automatically terminate the Facility. NBO may suspend or terminate Facility without prior notice if the User has breached these Terms or NBO learns of the death, bankruptcy or lack of legal capacity of the User. Except as otherwise provided by the applicable law or regulation, NBO reserves the right to terminate the Facility and/or expand, reduce or suspend the transactions allowed using this Facility, change the process and transaction limits associated with this Facility based on security issues, at any time, without any prior notice to the User.
NBO shall not be liable for, and shall be absolved of, any liability in or in connection with any of the following circumstances:
- The User fails to avail the Facility due to force majeure conditions including but not limited to not being in the required geographical range or any other reason including natural calamities; legal restraints any technical lapses in the telecommunication network or any other reasons beyond the actual control of NBO, the Bank shall not be accountable. Also the Bank is herein absolved of any kind of liability arising due to a loss; direct or indirect incurred by the User or any other person due to any lapse in the Facility owing to the above-mentioned reasons.
- There is any unauthorized use of the User's Passcode, OTP or GSM Number for any fraudulent, duplicate or erroneous transaction instructions given by use of the User's Passcode, OTP or GSM Number.
- There is loss of any information during processing or transmission or any unauthorized access by any other person or breach of confidentiality.
- There is any lapse or failure on the part of the service providers or any third party affecting the said Facility and NBO makes no warranty as to the quality of the service provided by any such service provider or any third party.
- Any loss incurred by the User due to use of the Facility by any other person with an express or implied permission of the User. NBO shall not be held responsible for the confidentiality, secrecy and security of the Personal Information or Account information being sent through the Facility for effecting the User's instructions.
NBO shall act on any transaction instructions received by NBO from the User and NBO does not warrant the confidentiality or security of the information, messages or notifications whether personal or otherwise transmitted on or through the Twitter Application, the Mobile Application, any network or the Service in respect of the said Facility. NBO makes no warranty or representation of any kind in relation to the Twitter Application, the Mobile Application, any network or the Service or their function or performance and will not be liable for any loss or damage whenever and howsoever suffered or incurred by the User or by any person resulting from or in connection with the Twitter Application, the Mobile Application, any network or the Service.
NBO, its directors and employees, agent or contractors, shall not be liable for or in respect of any loss or damage whether direct, indirect or consequential, including but not limited to loss of revenue, profit, business, contracts, anticipated savings or goodwill, loss of use or value of any equipment including software, whether foreseeable or not, suffered by the User or any person howsoever arising from or relating to any delay, interruption, suspension, resolution or error of the Bank in receiving and processing the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction, or error in transmission of any information or message to and from the telecommunication equipment of the User and the network of any service provider and the Bank's system or any breakdown, interruption, suspension or failure of the telecommunication equipment of the User, the Bank's system or the network of any service provider and/or any third party who provides such services as is necessary to provide the Facility.
Notwithstanding anything in the contrary provided in these Terms, NBO shall not be involved in or in any way liable to the User for any dispute between the User and a cellular services provider or any third party service provider (whether appointed by NBO or otherwise).
NBO shall not be held liable for any loss suffered by the User due to disclosure of the Personal Information to a third party by the Bank (including any regulator), for reasons inclusive but not limited to participation in any telecommunication or electronic clearing network, in compliance with a legal directive, for statistical analysis or for credit rating.
Modification / Alterations to the Facility:
NBO reserves the absolute discretionary right to make any amendments in these Terms at any time as it may deem fit without any prior notice to the User. Any such amendment shall be communicated to the User by displaying on the website http://www.nbo.om; and the User shall be immediately bound by such amended terms and conditions.
NBO shall provide notices of a general nature regarding the Facility and these Terms, which are applicable to all Users of the Facility, on the website http://www.nbo.om and/ or also by means the customized messages and notifications sent to the User over the User's GSM Number as short messaging service ("SMS"). In addition NBO may also publish notices of a general nature, which are applicable to all Users of the Facility. Such notices will be deemed to have been served individually to each User.
Governing law and jurisdiction:
The construction, validity and performance of these Terms shall be governed in all respects by the laws of Sultanate of Oman. The parties hereby submit to the exclusive jurisdiction of the competent courts at Sultanate of Oman which courts shall have jurisdiction in the matter to the exclusion of any other courts, irrespective of whether such other courts have similar jurisdiction in the matter. NBO is absolved of any liability arising, direct or indirect, for non-compliance with the laws of any country other than Sultanate of Oman where the Facility is accessible.
EASY PAYMENT PLAN (EPP) TERMS & CONDITIONS
The following terms and conditions are applicable to the Easy Payment Plan.
These terms and conditions will apply in conjunction with the provisions set out in the NBO Credit Cards Terms and Conditions, which prevails over any previous Terms and conditions with regards to the EPP. All expressions here will have the same meanings as set out in the NBO Card Terms and Conditions except where the context otherwise requires or where express stated to the contrary
The Easy Payment Plan (EPP) is available to National Bank of Oman (the "Bank") credit cardholders ("Cardholders").
The purpose of the EPP is to enable the Cardholder to purchase selected goods and services using the Credit Limit available on the Cardholder's Card Account and to repay the amount of the purchase in equal monthly instalments in accordance with these EPP terms and conditions.
The EPP is offered exclusively to the Cardholder, as long as the Cardholder's Card Account is in good standing as per these Terms and Conditions. Every Cardholder is automatically eligible to participate in the EPP. Transactions made by both Primary and Supplementary Cardholders can be converted into EPP. However, the request to convert the transaction into EPP on mobile can be made only by Primary Cardholder
Terms and conditions
- EPP is open to NBO Card member card accounts only.
- Only Card members with good standing or whose Card Accounts are not in default or in breach of the NBO Card Terms and Conditions or are not in over limit are eligible to apply for the EPP. The Card member must meet the minimum acceptance criteria determined by NBO when the card member applies to NBO for the EPP. (EPP will not eligible for closed account, delinquent card holders)
- The Card member must specify in the application to NBO the individual purchase transaction ("Single Purchase") and/or multiple purchase transactions ("Multiple Purchases") (collectively, the "Purchase(s)" and reference to a Purchase is either or a combination of them, as the case may be), which the Card member wishes to convert under the EPP ("EPP Amount"). Only Purchase(s) that fulfill these terms and conditions can be converted under the EPP. The EPP does not apply to cash and cash based transactions.
- The minimum amount eligible for conversion under the EPP is RO100.
- A Purchase can only be converted under the EPP if the Purchase has been debited to the Card Account but have not been recorded in the current statement of account forming part of the outstanding Current Balance due at the point of the conversion into the EPP Amount under the EPP.
- The Card member must choose a period of time in the application for the payment of the Purchase(s) ("EPP Tenure") under EPP.
During the EPP Tenure, the EPP Amount in aggregate must be paid by way of equal monthly installments, ("EPP Monthly Installment"). The Card member is not at liberty to change the EPP Tenure and/or the EPP Monthly Installment.
- The approval or otherwise of the card member's application will be subject to, among others:-
- the status of the Card member's Card Account;
- the status of the transaction at the point of conversion; and
- the discretion of NBO as it deems fit in any case.
- Subject always to Clause 6 above, the EPP Monthly Installment will be billed to the Card member's Card Account commencing on the immediate next statement of account date following NBO's approval of the Card member's application.
- In the event of any delay or failure to pay any EPP Monthly Installment in full on or before the Payment Due Date specified in the Card member's statement of account ("installment default payment event"), such charge as is applicable to the Ordinary
Transactions in accordance with the NBO Card Terms and Conditions ("Finance Charge") will apply to the EPP Monthly Installment amount to which is outstanding. Despite so and in addition to the above, in the event of three (3) or more consecutive installment default payment events, all monies due and owing under the EPP, comprising of the total outstanding EPP Monthly Installment and the total unbilled principal of the EPP, together with the applicable Finance Charge and balance of all other monies due and owing under the EPP will be due and payable by the Card member.
- Subject to NBO's approval, the Card member may at any time cancel his participation in the EPP or elect for early settlement of the EPP Amount by calling NBO Call centre.
- Without prejudice to any of the clauses or provisions of these Terms and Conditions, if the Card member is in breach of any provisions of the NBO Card Terms and Conditions or these terms and conditions or in the event of cancellation of the Card or termination of the Card Account or the Card Account whether voluntarily or involuntarily closed for whatever reason, all amounts due and owing under the EPP, comprising of the total outstanding EPP Installment and the total unbilled principal of the EPP together with the applicable Finance Charge and balance of other amounts owing under the EPP will immediately become due and payable by the Card member and NBO may as it deems fit, charge it to the Card Account where the NBO Card Terms and Conditions will apply to all the said installments or balance remaining, without prejudice to the rights and remedies of NBO under the NBO Card Terms and Conditions.
- The normal Finance Charge mentioned in the Cards Terms and Conditions is chargeable if the EPP Monthly Installment is not received by NBO in full on or before the Payment Due Date specified in the statement of account. Any unpaid EPP Monthly Installment outstanding on the Payment Due Date specified in the statement of account may be capitalized on each Payment Due Date and subject to the applicable finance charges until full repayment of the outstanding amounts. Therefore and in accordance with the NBO Card Terms and Conditions in the event the amount stated in any monthly statement of account to be the Specified Minimum Payment is not received in full, the applicable finance charges shall be levied on the unpaid balance which may include the EPP Monthly Installment or part of it in accordance with the NBO Card Terms and Conditions.
- The EPP Monthly Installment forms part of the Card member's Specified Minimum Payment as defined in the NBO Card Terms and Conditions stated as due in the Card member's statement of account.
- The Card member can apply for more than once for EPP so long as the Card member qualifies for the EPP in accordance with these terms and conditions.
- The EPP is valid only up to the EPP Tenure opted by the customer. For the avoidance of any doubt:
- Nothing contained here will be construed as an obligation on NBO to extend the EPP;
- NBO reserves the right to, as it deems fit, vary or change these terms and Conditions from time to time with prior notice by way of posting on NBO Online found at www.NBO.om ("Website"), or in any other manner deemed suitable by NBO. The Card members agree that their participation in the EPP will be considered to be their acceptance of these terms and conditions (which may be varied or changed).
- All matters of disputes are subject to the final decision of NBO.
- NBO reserves the right to describe any of the expressions contained here in a different manner in the statement of account and such descriptions in the statement of account will not be construed against NBO as having a different meaning stated here.
- NBO are not liable for: The refusal of any merchant, financial institution or other person to accept the credit card; and any defect or deficiency in goods or services supplied to you by any merchant, financial institution or other person. You must resolve any complaint against any merchant, financial institution or other person and no claim against any of them may be set off against NBO.
- The terms this agreement apply to cardholders. If a cardholder does not agree with those terms, they should not sign the credit card or carry out any transaction. You accept the terms of our banking agreement when you first use the credit card.
CONDUCTING AN EPP TRANSACTION
0% EPP (EPP where interest is not required to be paid to the Bank)
- The 0% EPP will be available for select goods and services offered by specific merchants determined by the Bank from time to time.
- When availing of the EPP for the select goods and services, the total amount payable to the Bank (the "Total EPP Price") will be the sum of the purchase price of the goods and services.
- The select goods and services offered by the specific merchant, the number of monthly instalments to be paid and the total period over which such monthly instalments shall be paid (the "EPP Term") with respect to each good and service shall be determined by the Bank from time to time and communicated to the Cardholder accordingly (hereinafter referred to as the
- The deferred payment charges and the EPP Term may vary from one Offer to another.
- The Bank will authorize an EPP transaction provided that the amount of the EPP transaction is within the Cardholder's available 50% of the Credit Limit and that the Card Account is in good standing as per these Terms and Conditions at the time of the transaction.
- If the Cardholder is interested in availing of any Offer under the EPP, the Cardholder has to make the purchase at the specific merchant.
- The Cardholder will have the option to request to convert the transaction to an EPP transaction through an option on the Bank point of sales (POS) and the terms applicable to the specific Offer in respect of the deferred payment charges and the EPP Term.
- If the Bank approves conversion of the transaction to an EPP transaction, the Cardholder will be notified as to the deferred payment charges, the EPP Term and the EPP Monthly Instalments on the first Statement of Account following the date of conversion of the transaction to an EPP transaction.
- In case of cancellation of EPP, there will be a charge determined by the Bank in its discretion to process the cancellation.
EPP (where interest is required to be paid to the Bank)
The EPP will be available for all goods and services offered by any merchant inside and outside the Sultanate of Oman, subject to minimum transaction amount to be determined by the Bank from time to time. When availing the EPP, the total amount payable to the Bank (the "Total EPP Price") will be the sum of the purchase price of the goods and services, the interest payable and the deferred payment charges.
The applicable interest payable and the number of monthly instalments to be paid and the total period over which such instalments shall be paid (the "EPP Term") with respect to each good and service shall be determined by the Bank from time to time and communicated to the Cardholder accordingly (hereinafter referred to as the "Offer").
The deferred payment charges, interest rate payable and the EPP Term may vary according to the customer profile with the Bank.****
The Bank will authorize an EPP transaction provided that the amount of the EPP transaction is within the Cardholder's available 50% of the Credit Limit and that the Card Account is in good standing per these Terms and Conditions at the time of the transaction.
If the Bank approves conversion of the transaction to an EPP transaction, the Cardholder will be notified as to the deferred payment charges, the EPP Term and the EPP Monthly Instalments on the first Statement of Account following the date of conversion of the transaction to an EPP transaction.
An EPP Terms and conditions will be handed over the customer by the EPP participating merchant.
Only transactions within 45 days from the date of purchase will be eligible for EPP.
In case of cancellation of EPP, there will be a charge determined by the Bank in its discretion to process the cancellation.
BILLING AND PAYMENT OF THE EPP INSTALMENTS
The amount to be paid every month, the "EPP Monthly Instalment," will be computed by dividing the total sum of the transaction amount converted to EPP, the deferred payment charges and the interest charges by the EPP term