FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

​Want to find your IBAN number, what steps to take to set up Internet Banking, or learn more about how to set up a new current account or savings account with National Bank of Oman? Look no further; our comprehensive list of Frequently Asked Question is a good place to start. If you can't find the answers to your questions here, you can email us or call us and we'll get back to you as soon as possible

Top frequently asked questions

A motor insurance policy is valid for a period of one year and has to be renewed before the due date.​​

The ROP form and the insurance policy number will be issued immediately by the branch at which you apply, upon payment of the premium. You can collect the policy documents at a later time from the bank branch of AXA office. ​​​

Not at the moment. You can only apply through your nearest National Bank of Oman branch in the Sultanate. ​​

Latest FAQs

You will be charged OMR 5 if the average balance is less than the minimum relationship value of OMR 15,000 across your Savings Account,Al Kanz Savings Account,Al Amaal Child Savings Account, Fixed Deposit,Instant Return Deposit,Long Term Deposit,Insurance, Investments and other Accounts in any month. If salary of RO 1,000 doesn’t get credited within the last 3 months, the account will be downgraded.​

  • 2000 bonus points at the time of signing up for 'Mazaya'
  • Dedicated service from a Personalised Relationship Manager
  • Dedicated counters in select branches
  • Easy access to Global Investments and Insurance products
  • Online redemption of points in 900 airlines, 200,000 hotels and 150,000 car rentals on Credit and Debit Card usage
  • 'Mazaya' Platinum Credit Card (free for the first year)  subject to credit criteria
  • Worldwide access to over 450 airport lounges and benefits under Travel and Purchase Protection Insurance
  • Unbeatable benefits with 'Mazaya' World Debit Card, locally and globally. For details, visit www.nbo.om
  • Attractive rates on marriage and travel loans
Yes. You can open a Mustaqbali Savings Account in Omani Rials, UAE Dirhams and US Dollars.
  • ​I​f you’re Omani =  National ID Card
  • If you’re an expatriate =  Residence ID Card and copy of valid passport
  • If you’re a full time student (Omani/ expat) = copy of college/ university ID card.
  • Is there any restriction on withdrawing the deposit from my Mustaqbali Account(s)?
  • No– you can deposit and withdraw your money from your Mustaqbali Savings Account at any time.
All Omani nationals and expatriates between the ages of 18 and 25 years

  • Free Nickname debit card 
  • Access to all e-Banking services at no additional cost.
  • No minimum balance charges.
  • Automatic entry into the Al Kanz Prize Draws (subject to fulfilling the Al Kanz eligibility criteria).
  • Attractive discounts and offers 
  • Three free withdrawals per month from other ATM machines
  • Unlimited access to airport lounges
  • 3D security 
The Mustaqbali Savings Account is a non-interest bearing account specially designed for young customers between the ages of 18 and 25 years. It is offered to all eligible Omanis and expatriates, and aims to help the youth in achieving their higher education and career objectives with some unique and attractive discounts.

It depends on your income and the time you apply for the loan. Contact our call center (800 77077) for information on our current interest rate offering. 
  • The highest interest rate in the country - 1.5% p.a. paid monthly. 
  • A Debit Card free of charge for children aged15 years or above.
  • Free life insurance cover.​
  • ​Recurring deposits with monthly standing orders.​
​Mazaya is an exclusive and rewarding banking experience that takes care of all your banking and investment needs.​​​​​​