What is Samsung Wallet?
Samsung Wallet is a simple and convenient way for digital payments at POS purchases. The service is available on compatible Samsung devices.
How does Samsung Wallet work?
Samsung Wallet uses proprietary Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make contactless mobile payments. The service is as secure as using your physical card and has no access to your banking details.
Why should I use Samsung Pay instead of my plastic cards?
Samsung Pay offers a simple and convenient payment experience that is quicker than searching through your wallet or purse. Additionally, Samsung Pay adds a level of security to your payment information that physical cards don't have.
How does Samsung Pay work?
Samsung Pay uses proprietary Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make contactless mobile payments.
Which NBO Cards are eligible for Samsung Wallet?
All NBO & Muzn Cards
Can Samsung Pay make online purchases?
Yes, Samsung Pay can make online and in-app purchases.
What should I do if I lose my original payment card and then receive a replacement card?
The payment cards on Samsung Pay are digital versions of your physical payment cards. If you lose your original payment card and then receive a replacement card, you need to remove the original payment card from Samsung Pay and register the replacement card.
What is the fee to use Samsung Wallet?
Samsung Wallet is free of charge.
Can I use Samsung Pay in foreign countries?
Samsung Pay service will be available in the UAE. Please check your card issuer's policies for transactions in foreign countries. If you can use your card in the country you are travelling to, you should be able to use Samsung Pay to make a payment.
Which devices support Samsung Wallet?
Samsung Wallet is supported on the following devices:
Smart Phones:
Samsung Galaxy Note 20 Ultra
Samsung Galaxy Note 20
Samsung Galaxy Fold
Samsung Galaxy Z Flip
Samsung Galaxy 20 & S20+
Samsung Galaxy S20 Ultra
Samsung Galaxy S10e/ S10 Lite
Samsung Galaxy S10
Samsung Galaxy S10+
Samsung Galaxy S9
Samsung Galaxy S9+
Samsung Galaxy S8
Samsung Galaxy S8+
Samsung Galaxy S7
Samsung Galaxy S7 edge
Samsung Galaxy S6 edge+
Samsung Galaxy Note10
Samsung Galaxy Note10+
Samsung Galaxy Note10 Lite
Samsung Galaxy Note9
Samsung Galaxy Note8
Samsung Galaxy Note5
Samsung Galaxy A30s
Samsung Galaxy A31
Samsung Galaxy A51
Samsung Galaxy A70
Samsung Galaxy A71 and & 71-5G
Samsung Galaxy A80
Samsung Galaxy A90
Samsung Galaxy A8
Samsung Galaxy A8+ (2018)
Samsung Galaxy A7 (2016/2017)
Samsung Galaxy A5 (2016/2017)
Samsung Galaxy A3 (2017)
Samsung Galaxy X Cover Pro
How do I make in-store purchases with Samsung Pay?
- Initiate Samsung Pay by either swiping-up from the home button or opening the Samsung Pay app from the home screen.
- Select the card you want to pay with by swiping left or right.
- Verify your fingerprint or PIN and touch your phone to either the card reader or NFC reader to complete the transaction.
Can I continue to use my physical payment card if I disable Samsung Pay or remove the digital equivalent on Samsung Pay?
Yes. When you disable Samsung Pay or remove a registered card, you are only suspending the token, or digital card number, that has been assigned to your device for that card. If you wish to suspend you physical card, please contact your card issuer for assistance.
How to install Samsung Pay on my eligible phone?
Look for the Samsung Wallet icon on your device.
Open Samsung Wallet, Sign-in with a Samsung Account & start using the revolutionary way to pay.
If you do not find the Samsung Wallet icon on your device, follow the below steps:
- Step 1: Ensure that the device software is updated to the latest Android™ software
- Step 2: Install any software updates available
- Step 3: Once all updates are installed, Open Apps & Click on Samsung Wallet icon & install the Samsung Wallet app.
- Step 4: Sign-in with a Samsung Account & start using the revolutionary way to pay
Can I view my transactions made through Samsung Wallet? You can view your last 10 transactions on Samsung Wallet App.
How can I register my card?
Cards can be either automatically registered by scanning your card with Samsung Pay or manually inputting the card information.
Then, Samsung Pay will prompt you to verify your identity through an email, SMS or a phone call.
What should I do if I have trouble adding a payment card to Samsung Pay?
Please check your internet connection first and if it still doesn't work, please contact bank call center for more information.
Can I register the same card with more than one device using Samsung Wallet?
Yes, you can register the same card with more than one device.
Do I need internet connection to register my card for Samsung Wallet?
Yes, you need internet connection to register your card.
Do I need internet connection to pay using Samsung Wallet?
No, internet connection is only required to register a new card.
What should I do if my device is lost or stolen?
If your device is lost or stolen, you can use Samsung's “Find My Mobile" service to “Lock Samsung Wallet" (remotely disable) or to “Wipe Samsung Wallet" (remove all the payment cards registered onto your device). Please visit findmymobile.samsung.com for further information. Also notify NBO by calling 24770000.
What should I do if my card is lost or stolen?
You should first notify NBO to issue a replacement card, then remove the card from Samsung Wallet and register the new card once received.
How many cards can I register for Samsung Wallet?
You can register up to 10 payment cards for Samsung Wallet, including credit, debit and prepaid cards.
What should I do in case I upgrade to a new device or give away my current device?
You should wipe the data from your old device and then re-add your cards to the new device.
For any other queries, please call: 24770000
Security FAQ’s
Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific 'Token' which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.
- How secure is Samsung Pay?
Samsung Pay uses Tokenization, a Secure Environment, and Samsung KNOX to secure your payment information. Additionally, you verify either your fingerprint or a 4-digit PIN when making purchases.
- Does Samsung Pay have access to my bank accounts?
No. Samsung Pay does not have access to your bank accounts.
- Does Samsung Pay store my personal/payment information on a server or my device?
No. Samsung does not store your personal/payment information on a Samsung server or the device.
Samsung Pay does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer.
Only a device-specific Token, which is used to replace your sensitive payment information, is stored on the device.
