COVID-19 UPDATES

Precautionary measures we’re taking against Novel Coronavirus COVID-19

The health and wellbeing of our employees and customers remains our highest priority and we are closely monitoring the latest reports and updates from the Ministry of Health (MOH) and have taken a number of precautionary measures for the health and safety of our customers and employees. We are continuously working with all our departments to align and update ourselves on appropriate responses for any situation amid this outbreak. We assure you of our continuous services during this time to highest level of satisfaction, while we continue to be guided by the relevant authorities.
 
 

How is NBO managing its readiness and response?

NBO has operationalized its Crisis Management Team (CMT) to ensure an effective bank-wide readiness and response to this outbreak. CMT is continuously getting updates from authorities and collaborating internally to regularly communicate updates to our customers and employees.

How is NBO’s Business Continuity Plan implemented?
NBO has a Business Continuity Management Framework that’s aligned to its operating model and is in compliance with regulatory requirements. The Business Continuity Plans were tested to ensure organizational resilience and continuity of business services in the event of an emergency or crisis.

The following is a list of consumer branch services that can be done on our mobile banking app or online internet banking:

  • Fund transfer within your own accounts
  • Fund transfer locally to any NBO account
  • Fund transfer locally to any bank in Oman
  • International fund transfer to any bank globally
  • Instant (near real time) transfers to India
  • Order or top-up Badeel Prepaid Card
  • Manage your cards(s) - activate, block, block usage in certain countries, increase/decrease card usage limit
  • Request a cheque book
  • Stop cheque processing in event of losing cheques
  • View account, card or loan statement
  • Open additional savings account
  • Pay your credit card
  • Subscribe for e-Statement
  • Protect cheque (only on internet banking)
  • Download your account statement (only on internet banking)

In addition to the above, we would like to remind you of the following exclusive mobile banking app services & features:

  • Scan & pay at merchant outlets supporting QR payments
  • Recharge or pay mobile phone bills
  • Pay electricity, water or school fees
  • Pay a credit card transaction in installments using Easy Payment Plans (EPP)
  • Explore NBO's special offers, deals and discounts

The following is a list of corporate branch services that can be done on our Corporate Internet Banking:

  • Salary payments
  • Local and international funds transfers
  • Utility payments
  • Download statements
  • Bulk payments
  • POS analytics
  • Access to trade portal

Say goodbye to brokers and phone calls – NBO brings the stock market to you with MarketZone. Trade, monitor and grow your portfolio through a mobile app for the first time.

Download the Market Zone app to benefit from:

  • A portfolio snapshot including balance and historical trades.
  • Buying and selling stocks across the Muscat Securities Market (MSM).
  • Instant email and SMS notifications of your trade(s).
  • Instant alerts for current stock price levels. 
  • Bilingual capabilities across English and Arabic. 
  • Direct debit & credit to your linked account.

In-line with the measures we're taking in response to the COVID-19 coronavirus, our network of branches* will be limited to providing the following services:

  • Cash withdrawal and deposit beyond ATM/CDM limit
  • Cheque deposit/encashment
  • New account opening
  • New and additional personal loan
  • Request new credit card
  • Purchase insurance products
  • Purchase Investment products
  • Card/Cheque book collection

*Except for our closed Airport branch

Should you require any services that not available through these means or have any questions, please contact our call center on 800 77077.

Notice for Corporate Banking Client
Corporates should be informed that Central Bank of Oman (CBO) has extended their audited financials and net worth statements submission date to 30 June 2020.

Remittance to India

A multilingual support team has been established on money transfers to India that can be reached daily on 9807 7077, 9548 6650, 9548 63 66 from 9AM to 9 PM.

Bulk Account Opening for Laborers
Requests for bulk account opening can be sent bulkaccounts@nbo.com.
 

 

Branch Timings:

All our branches will operate from 8:00 AM – 2:00 PM.

Our Digital Banking Platforms (Mobile Banking and Online Banking) are always available, making banking from home easy and convenient.

Instant Debit Card Issuance Branches     

Please see the list below for 24 branches you can visit to update your expired Debit cards instantly or to update your Civil ID cards

​Governante ​Branch Name Timing
Sharqiya RegionSur8:00 AM - 2:00 PM
Sharqiya RegionIbra 8:00 AM - 2:00 PM
Sharqiya RegionMasirah8:00 AM - 2:00 PM
Sharqiya RegionJalaan8:00 AM - 2:00 PM
Sharqiya RegionAl Kamil8:00 AM - 2:00 PM
Sharqiya RegionSinaw8:00 AM - 2:00 PM
Sharqiya RegionDUQM8:00 AM - 2:00 PM
Dakhliyah & Dhahira Nizwa8:00 AM - 2:00 PM
Dakhliyah & Dhahira Buraimi8:00 AM - 2:00 PM
Dakhliyah & Dhahira Ibri8:00 AM - 2:00 PM
Dakhliyah & Dhahira Bahla8:00 AM - 2:00 PM
Dakhliyah & Dhahira Sumail8:00 AM - 2:00 PM
Dakhliyah & Dhahira Firq8:00 AM - 2:00 PM
Dakhliyah & Dhahira Ibri8:00 AM - 2:00 PM
Dakhliyah & Dhahira Bahla8:00 AM - 2:00 PM
Dakhliyah & Dhahira Sumail8:00 AM - 2:00 PM
Muscat south  Mina Al Fahal8:00 AM - 2:00 PM
Muscat south  CBD8:00 AM - 2:00 PM
Muscat south  Mina Al Fahal8:00 AM - 2:00 PM
Muscat south  Shatti Al Qurum8:00 AM - 2:00 PM
Muscat south  Amirat 8:00 AM - 2:00 PM
Muscat south  Qurriyat8:00 AM - 2:00 PM
Al Batinah Hamber Sohar8:00 AM - 2:00 PM
Al Batinah Sohar Industrial Area8:00 AM - 2:00 PM
Al Batinah Sohar8:00 AM - 2:00 PM
Al Batinah Rustaq8:00 AM - 2:00 PM
Al Batinah Barka8:00 AM - 2:00 PM
Al Batinah Musna8:00 AM - 2:00 PM
Al Batinah Saham 8:00 AM - 2:00 PM
Al Batinah Rustaq8:00 AM - 2:00 PM
Muscat North Al Khuwair8:00 AM - 2:00 PM
Muscat North Mabella8:00 AM - 2:00 PM
Muscat North Azaiba8:00 AM - 2:00 PM
Muscat North Seeb Town8:00 AM - 2:00 PM
Muscat North Al Khoud
8:00 AM - 2:00 PM
Muscat North M.O.H8:00 AM - 2:00 PM
Muscat North New Head Office – Azaiba8:00 AM - 2:00 PM
Muscat North Al Khuwair8:00 AM - 2:00 PM
Muscat North Muscat Airport 8:00 AM - 2:00 PM
Muscat North M.O.H8:00 AM - 2:00 PM
Muscat North Bousher 8:00 AM - 2:00 PM
Muscat North SQU8:00 AM - 2:00 PM
Muscat North Khasab8:00 AM - 2:00 PM
Dhofar  Salalah8:00 AM - 2:00 PM
Dhofar  NEW SALALAH8:00 AM - 2:00 PM

 

List of open branches
Governate Branch Name Timing
SharqiyaSur8:00 AM - 2:00 PM
SharqiyaMasirah8:00 AM - 2:00 PM
SharqiyaJalaan8:00 AM - 2:00 PM
SharqiyaBBB Ali8:00 AM - 2:00 PM
SharqiyaIbra 8:00 AM - 2:00 PM
SharqiyaAl Kamil8:00 AM - 2:00 PM
SharqiyaAl Mudaibi8:00 AM - 2:00 PM
SharqiyaSinaw8:00 AM - 2:00 PM
SharqiyaDuqum8:00 AM - 2:00 PM
Dakhliyah & Dhahira Nizwa8:00 AM - 2:00 PM
Dakhliyah & Dhahira Buraimi8:00 AM - 2:00 PM
Dakhliyah & Dhahira Ibri8:00 AM - 2:00 PM
Dakhliyah & Dhahira Bahla8:00 AM - 2:00 PM
Dakhliyah & Dhahira Sumail8:00 AM - 2:00 PM
Dakhliyah & Dhahira Fanja8:00 AM - 2:00 PM
Dakhliyah & Dhahira Al Hamra8:00 AM - 2:00 PM
Dakhliyah & Dhahira Dhank 8:00 AM - 2:00 PM
Dakhliyah & Dhahira Firq8:00 AM - 2:00 PM
​​​​​Dakhliyah & Dhahira​​​​Al Araqi Ibri​8:00 AM - 2:00 PM
Muscat South  Mina Al Fahal8:00 AM - 2:00 PM
Muscat SouthQurrum8:00 AM - 2:00 PM
Muscat SouthAmirat8:00 AM - 2:00 PM
Muscat SouthQurriyat8:00 AM - 2:00 PM
Al Batinah Hamber Sohar8:00 AM - 2:00 PM
Al Batinah Shinas8:00 AM - 2:00 PM
Al Batinah Saham 8:00 AM - 2:00 PM
Al Batinah Sohar Industrial Area8:00 AM - 2:00 PM
Al Batinah Sohar8:00 AM - 2:00 PM
Al Batinah Afi8:00 AM - 2:00 PM
Al Batinah Rustaq8:00 AM - 2:00 PM
Al Batinah Barka8:00 AM - 2:00 PM
Al Batinah Khaboura8:00 AM - 2:00 PM
Al Batinah Bidaya8:00 AM - 2:00 PM
​Al Batinah Musna​8:00 AM - 2:00 PM
Muscat North Al Khuwair8:00 AM - 2:00 PM
Muscat North Ministry of Education8:00 AM - 2:00 PM
Muscat North Ma'abella8:00 AM - 2:00 PM
Muscat North Azaiba8:00 AM - 2:00 PM
Muscat North Seeb Town8:00 AM - 2:00 PM
Muscat North Al Khod8:00 AM - 2:00 PM
Muscat North Bousher 8:00 AM - 2:00 PM
Muscat North SQU8:00 AM - 2:00 PM
Muscat North Khasab8:00 AM - 2:00 PM
Muscat North Wattayah8:00 AM - 2:00 PM
​Muscat North ​Shatti Qurum​8:00 AM - 2:00 PM
​Muscat North Muwaleh 8:00 AM - 2:00 PM
Muscat NorthMain Branch8:00 AM - 2:00 PM
​Muscat North​​Ministry of Health​8:00 AM - 2:00 PM
​​​​Muscat North​​​Al Khoud​​8:00 AM - 2:00 PM
​​Muscat North ​​Muscat Airport​​​8:00 AM - 2:00 PM
​Al Batinah Barka​​​8:00 AM - 2:00 PM
Dhofar  Sultan Qaboos Hospital Salalah8:00 AM - 2:00 PM
Dhofar  Mirbat
8:00 AM - 2:00 PM
Dhofar  Saada8:00 AM - 2:00 PM
Dhofar  New Salalah8:00 AM - 2:00 PM
​Dhofar  ​Salalah​8:00 AM - 2:00 PM

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