Precautionary measures we’re taking against Novel Coronavirus COVID-19

However, Omani customers whose salaries have been reduced are able to avail the extension of deferments with no interest until December 2020.

• Non Salary income stoppage / reduction
• Leave without pay
• Increased expenses
• Salary reduction

10. Q: Where and how can customers apply for the deferment?

A: Customers can apply for the deferment via NBO’s mobile banking application.
Customers will then have to submit the supporting documents as proof of hardship to the dedicated email covid19@nbo.om
All customers will need to quote the unique reference number of the mobile application requests in the subject of the email for easy tracking and to serve the customer within the timeline given
If customer is facing difficulties, customer can contact the call center

11. Q: For what period is the deferment offered?

A: Customers can apply for the deferment for upcoming 6 months October 2020 till March 2021
Also, Omani customers whose salaries have been reduced are able to avail the extension of deferments with no interest until December 2020

12. Q: What is the cut-off time whilst applying for the COVID 19 deferment?

A: Customers must apply for the deferment, 5 working days prior to salary credit as per the process mentioned in Point 10 above

13. Q: What if the customer applies for the COVID 19 deferment later than the specified 5 day prior to salary period?

A: Customers must submit their requests at least 5 working days prior to salary credit. If the customer submits the request with clear proof later than 5 days from monthly installment due day or salary credit then the deferment will begin from following month, if he / she has applied for subsequent month deferments.

14. Q: How will the deferment affect my loan monthly installment?

A: For affected borrowers, the deferment will be applied on the loan installment. The accrued interest will be added to loan outstanding at the end of deferment. This will result in increase in remaining tenure of the loan.

15. Q: Which customers are eligible for the COVID-19 deferment?

A: The deferment of loan financing instalments as well as related interest is applicable to Affected Omani resident borrowers

16. Q: If a customer has already taken a deferment prior to the COVID 19 deferment will he / she still be able to avail an additional deferment?

A: Yes, customers can avail of COVID related deferments in addition to previous deferments

17. Q: Will the insurance premium be charged when availing the deferment?

A: Yes, the insurance premium on the loan will be debited as usual
 
18 Q: If the customer is impacted for a shorter period (eg. 2 months of temporary hardship), would the bank offer him 2 months deferment only in lieu of full 6 months ?

A: Yes, the bank shall follow an approval process for all deferral requests and if it is established that the period of actual financial hardship is lesser, then the bank may restrict the deferment to actual period of financial hardships only. The customers shall be informed of the approvals via bank channels.

19 Q: If a customer has opted to avail this Covid-19 deferment option, would the customers still be eligible for new loans?

A: Yes, customers’ eligibility for obtaining new loans will not be impacted by availing the deferment facility. However, the bank will evaluate new loan applications as per internal credit policies and risk assessment procedures. No deferment of instalments will be given to new granted loans approved after 18th of March, 2020

20: What documentation is required when applying for the Covid 19 deferment?

A: Documents required:
- Depending on the circumstance of the borrower the following documents will need to be provided to prove the financial hardship he / she is facing as a direct result of the COVID 19 pandemic.
These documents will have to be sent on the dedicated email address covid19@nbo.om quoting the NBO’s mobile banking Application unique reference number in the subject of the email

How is NBO managing its readiness and response?

• ATM & CDM
• Mobile Banking app
• Consumer Internet Banking
• Corporate Internet Banking
• Market Zone app
• Pay+

• Fund transfer within your own accounts
• Fund transfer locally to any NBO account
• Fund transfer locally to any bank in Oman
• International fund transfer to any bank globally
• Instant (near real time) transfers to India
• Order or top-up Badeel Prepaid Card
• Manage your cards(s) - activate, block, block usage in certain countries, increase/decrease card usage limit
• Request a cheque book
• Stop cheque processing in event of losing cheques
• View account, card or loan statement
• Open additional savings account
• Pay your credit card
• Subscribe for e-Statement
• Protect cheque (only on internet banking)
• Download your account statement (only on internet banking)

In addition to the above, we would like to remind you of the following exclusive mobile banking app services & features:

• Scan & pay at merchant outlets supporting QR payments
• Recharge or pay mobile phone bills
• Pay electricity, water or school fees
• Pay a credit card transaction in installments using Easy Payment Plans (EPP)
• Explore NBO's special offers, deals and discounts

The following is a list of corporate branch services that can be done on our Corporate Internet Banking:

• Salary payments
• Local and international funds transfers
• Utility payments
• Download statements
• Bulk payments
• POS analytics
• Access to trade portal

Say goodbye to brokers and phone calls – NBO brings the stock market to you with MarketZone. Trade, monitor and grow your portfolio through a mobile app for the first time.

Download the Market Zone app to benefit from:

• A portfolio snapshot including balance and historical trades.
• Buying and selling stocks across the Muscat Securities Market (MSM).
• Instant email and SMS notifications of your trade(s).
• Instant alerts for current stock price levels. 
• Bilingual capabilities across English and Arabic. 
• Direct debit & credit to your linked account.
  

• Cash withdrawal and deposit beyond ATM/CDM limit
• Cheque deposit/encashment
• New account opening
• New and additional personal loan
• Request new credit card
• Purchase insurance products
• Purchase Investment products
• Card/Cheque book collection

*Except for our closed Airport branch

Should you require any services that not available through these means or have any questions, please contact our call center on 800 77077.

Notice for Corporate Banking Client
Corporates should be informed that Central Bank of Oman (CBO) has extended their audited financials and net worth statements submission date to 30 June 2020.

Remittance to India

Branch Timings:

All our branches will operate from 8:00 AM – 2:00 PM.

Our Digital Banking Platforms (Mobile Banking and Online Banking) are always available, making banking from home easy and convenient.

​Instant Debit Card Issuance Branches     

Please see the list below for 24 branches you can visit to update your expired Debit cards instantly or to update your Civil ID cards