Committed to putting the health and wellbeing of its customers first, National Bank of Oman (NBO) is raising awareness on the importance of safe banking in light of the ongoing Coronavirus (COVID-19) pandemic. The bank has taken a number of steps to ensure its customers can continue banking uninterrupted, part of its NBO Cares campaign, including forming critical teams to ensure business continuity, and reaching out to customers with tips and advice via SMS, email, and social media. While the bank has implemented work-from-home for a number of its workforce, its services remain largely unaffected.
With a robust digital banking offering, the bank is prepared to accommodate an increase in online requests. Customers are urged to substitute cash with NBO’s contactless “Tap and Go” cards when making in-store purchases, or bank in the comfort of their homes via online banking and the mobile banking app. Today, NBO’s network, including ATMs and the call centre, remain open and fully operational, adopting rigorous sterilization procedures at all contact points. Despite the current challenges posed by the pandemic, the bank has assured customers that it remains at their service, committed more than ever to being their bank of choice.
NBO has made it simple and easy for customers to bank digitally, eliminating the need to physically go to branches or handle cash. A range of everyday tasks can be completed through the app and online banking platform, including opening accounts, paying utility and credit card bills, locating branches and ATMs, applying for products such as the Easy Payment Plan (EPP), and making local and international money transfers. Meanwhile, the Badeel prepaid card, available to both NBO and non-NBO customers, utilises ‘Tap and Go’ contactless technology, allowing users to carry out day-to-day purchases, online transactions and bill payments at over 5,000 terminals across the Sultanate. A secure and convenient alternative to cash, it can also be ordered directly through the app and delivered to the customer’s doorstep. Moreover, NBO’s MarketZone app is also available to meet investors different requirements and needs.