KNOW YOUR CUSTOMER (KYC) UPDATE & RECARDING

Dear valued customer,

In line with Oman's regulatory guidelines, we kindly request you to visit your nearest branch to update your personal information and providing the below required documents to continue to enjoy your banking experience with us.

You can update your personal information and replace your current MasterCard Debit Card with our new VISA Debit Card through these branches from 5:00 to 8:00 PM working days and 8:00 AM to 2:00 PM Saturday. Starting from 11/09/2022 to 29/09/2022.

BranchRegion
  • CBD
  • Main Branch
  • Al Khoudh

Muscat Region

  • Firq

Dakhlia Region

  • Buraimi

Buraimi Region

  • Ibri

Dahira Region

  • Sohar Hambar
  • Sohar
  • Rustaq

Batina Region

  • Sur
  • Ibra
  • Sinaw

Sharqiya Region

 

  • Duqum

Al Wusta Region

  • New Salalah

Dhofar Region

 

Important documents

  • Passport copy with Valid Visa page

  • Oman Resident ID copies (for Omani Residents or expats living/residing in Oman and holding resident card)

Proof of Address [any of the following]:

  • Copy of house Mulkiya/tenancy agreement

  • Letter from Wali/Sheikh certifying address

  • Copy of utility bills

  • Other bank statement

  • Letter from the employer


If proof is in the name of a relative, please provide any of the below:

  • Marriage/birth certificate

  • Passport (showing relationship)

  • Govt. issued, any other documents

To expedite this process in the branch, feel free to download, fill and sign the KYC document prior to your arrival to the branch


For any further questions or concerns, please do not hesitate to contact us via below email address: RetailKYCHelpdesk@nbo.om



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