Dear customer,​

To comply with Oman's regulatory guidelines, banks are required to keep data, information, and documents of all customers updated by conducting periodic reviews or as needed, such as trigger/event-based reviews. This process, known as 'Know Your Customer' (KYC), helps us verify your identity and legitimacy as a customer.

Required Documents:

  • Legal ID documents (National ID/Resident Card) and Passport (for non-resident customers)
  • Employment Proof: If you are employed and your salary is not deposited with NBO

How to update your E-KYC:

  • Mobile application:

Easily update your KYC details digitally using the NBO Mobile Banking Application

  • Branch visit:

Visit your nearest branch with the required original documents (listed above) for verification. To expedite this process, please download, fill and sign the KYC document before your visit ​

If the proof of identification is in the name of a relative, please provide one of the following:

  • Marriage/birth certificate
  • Passport showing the relationship
  • Other government-issued documents​

Please be advised that this exercise will be ongoing, and NBO will notify you periodically to obtain updated information and documents to comply with legal and regulatory requirements and keep our records updated.​

For further questions or concerns, please contact us at

Thank you for your cooperation.


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