SUPPORT

Internet Banking

Protect yourself against phishing emails

Phishing emails have been on the rise over the past few years. These emails claim to be sent by financial institutions of good repute, such as National Bank of Oman, and are a fraudulent attempt to ‘fish out’ your banking details by using a web page that looks very similar to the bank’s web page.

Phishing emails will generally request you to provide sensitive financial information, including online banking passwords, by claiming an erroneous credit to your account, or that your account has been blocked and needs to be re-activated. They ask you to sign on to internet banking to confirm your security information, which can then be used to tap into your accounts

Important Notice: Please note that National Bank of Oman will not contact you and seek your personal details, including your account information, password, etc, under any circumstances. Should you receive any emails from National Bank of Oman asking for any such personal details, please do not to respond to them or share any personal information by clicking on any of the links provided within such emails.

Below are some things you can do to make sure your personal and account information is safe from phishers.

  1. In the event that you receive an email requesting your Internet Banking security details such as PIN, username and password, or account number, delete the email immediately. Do not reply or click on any link in the email.
  2. When you access National Bank of Oman’s Internet Banking site, always type the address into search bar. Once the page opens up, check to make sure the URL begins with https:// and has a padlock next to it. This indicates that the site is on a secure server.
  3. If you receive suspicious emails, delete them instantly. If you happen to open them, do not click any link or attachment they may contain.
  4. Be sure to sign in to your online accounts on a regular basis so that you can identify any suspicious activity as soon as possible.
  5. In the event that you receive a fraudulent email from someone pretending to be National Bank of Oman, please report the email immediately at reportincident@nbo.co.om​ OR call our call center at 800 77077
  6. Change your passwords regularly. Use stronger passwords for better security
  7. Monitor your transactions regularly. Be sure to review all your order confirmations and cross-check your credit card and account statements as soon as you receive them. If you have Internet Banking with National Bank of Oman, log in often to review all your transactions and to make sure you are being charged only for transactions that you have initiated. If you note any irregularities, notify the bank immediately.
  8. Do not send sensitive personal or financial information unless it is encrypted on a secure website. This is especially true for online shopping sites, which will require you to enter credit card information.

Steps we are taking to provide you a secure online banking environment

At National Bank of Oman, we take the security of your online banking transactions very seriously. To this end, we have put a number of enhanced security features in place by introducing:

  1. One-time passwords are sent through SMS to registered mobile numbers for transacting securely
  2. Instant SMS alerts to the mobile number you have registered with us, on almost all financial transactions initiated through National Bank of Oman Internet Banking. Please ensure that your mobile number and contact address are kept up-to-date with the bank by visiting any of our branches.

Important: If you receive an email claiming to be from National Bank of Oman asking for your financial / personal information, please let us know immediately by calling our 24/7 Customer Service Centre on +XXX XXX XXXX and forward the original email to reportincident@nbo.co.om​​