Q: What is Reward Program?
A: It's a loyalty program that rewards customers for using the bank's products and services, for example, using your card, increasing deposits and using internet & mobile banking. These points can then be redeemed to do shopping, pay your bills, book for your travel, online shopping, etc.
Q: How do I sign-up to the program?
A: Simply log on to NBO Internet banking or Mobile Banking. Click on the Reward Program tab on the home screen once you are logged in you will be a member of the Reward Program. You start earning points as soon as you sign up.
Q: How do I earn points?
A: Points earned by availing yourself of various banking services such as using your Credit/Debit cards. Prepaid card can be used for NBO customers to earn points. You can also earn points by increasing deposits, transferring your salary, and transacting through Mobile or Internet Banking.
Q: How do I redeem my points?
A: First you need to login to your internet banking or mobile banking, Click on the Reward Program tab redeem link and follow the screen's instructions. After redemption, you will receive an email to confirm your redemption details. If you do not receive this email within 30 minutes, please call the Call Center on 24770000
Q: Are there any fees or cost associated with being a member of Reward Program?
A: The program is free of charge
Q: For how long my Reward Program points are valid?
A: Registration points are valid for three months and other accrued points are valid for 2 years.
Q: Can I redeem my points for the benefit of anyone I choose?
A: Yes. For Example (pay a postpaid mobile bill for someone else's Mobile number)
Q: Can I redeem my points against part payment?
A: Part payments are allowed for credit card and other utility payments except residence type.
Q: Can I amend my redemptions?
A: In certain cases this is possible by clicking 'Manage Bookings' button on the website. However, amendments to credit card or utility bill payments are not allowed.
Q: Can I cancel my redemptions?
A: Cancellations can be made at any time but the associated points will not be refunded.
Q: How can I earn points?
A: You can refer to (How to earn) section on Reward Program page using the following link:
https://www.nbo.om/en/Pages/Personal-Banking/Solutions/Nuqati-Reward.aspx
Q: What can I do with my accrued points?
A: You can redeem your points online using NBO Mobile Banking or Internet Banking. Also, you can redeem your points using NBO terminals enabled with Reward Program
Reward Program Rewards Shop - FAQs
Q: How does Reward Program Reward Shop ordering work?
A: While browsing through the Reward Program Rewards Shop, you can view all your favorite products. Products displayed on the Reward ProgramReward shop depend on the delivery destination selected. For visitors, the default delivery destination is Switzerland; hence please login to see rewards offered in your delivery country. After you have added your selected items to the "Basket", click on the "Checkout button" to adjust quantities, to select your preferred points-plus-cash combination or to modify your products/items selection. After finalizing the payment details, click the "Buy now button" to submit your order.
Q: How can I check the status of my Reward Program Reward shop orders?
A: You can check the status of all your orders under "My Transactions" tab of your Reward shop account. Once logged in, click on "My Profile" and then "My Rewards" where you will find "My transactions" tab.
Q: What is the shipping policy for my order?
A: Due to the variety of rewards, the shipping policy and terms may differ from reward to reward. Please check the specific policies under "Merchant Details" for the respective partner and the "Rules & Restrictions" for each specific reward. Please note that the delivery of certain products may involve custom, VAT or other charges, depending upon the shipping destination and the custom authorities of the destination country. Members might have to pay these charges to receive the delivery.
Q: Can I cancel or return a reward order?
A: Generally reward orders cannot be cancelled after the submission of your order, however please note that return policies may vary between reward merchants and that reward-specific terms & conditions may apply. In case of questions, please contact the respective merchant at the number stated in your order confirmation. In case reward cancellations are possible, please always contact the merchant directly to cancel the order. Only in this case your points will be retransferred to your Reward Program account. Additionally, please be advised that voucher orders/redemptions cannot be cancelled once placed and are not replaceable if lost, stolen, destroyed or expired.
Q: How does credit card payment work on Reward Programshop?
A: For all "points & cash" orders on the Reward Program shop you can pay with Visa and MasterCard. We use3-D Secure Services (i.e. verified by Visa, MasterCard Secure Code) from our Wire card payment gateway to process your online payment. For millions of people around the world, 3-D Secure is the way to pay - trusted and secure. However, minimum points need to be used to process the "points& cash" orders.
Q: In which currencies can I pay my rewards?
A: All "points & cash" orders are processed exclusively in CHF [Schweitzer Franken], EUR [Euro],GBP [United Kingdom Pounds], AED [United Arab Emirates Dirhams], USD [United States Dollars] or INR [Indian Rupee] and your credit card will be charged accordingly. For your convenience, you can set a display currency on the Reward Program shop which will make the purchase price for all rewards appear in your preferred currency, calculated at the current applicable currency exchange rate (for information purposes only).
Q. Can I pay part of the payment using my account/card and part from my Reward Program points?
A. While using Reward Store, you have the option to split the payment between using your Reward Program points and debiting your account/card. However, minimum points need to be used to process the "points& cash" orders.
Q: Why can the points or retail price of a particular reward vary?
A: Retail and points prices for rewards offered on the Reward Program shop may vary according to the selected delivery destination. All reward prices are calculated on a daily basis and depend on respective currency exchange rates (provided by www.xe.com.
Q. Can we redeem our points to buy Online Gift Voucher?
A. Yes, this option is available with selected partners. For example, Baby shop, Steve Madden, Shoexpress, Max.
Q. How I can receive an order confirmation for the Gift Voucher?
A. You will receive an order confirmation email and then you can download the voucher code from the option "My account" as follows: after login to NBO mobile app, click on Reward Program you will be landed on nuqati.nbo.om, then click on the three lines on the top left of the page. Then click on My Account and download the voucher.
Reward Program Travel – FAQs
Q: How can I contact Customer Service?
A: There is a 24/7 customer service center that you can contact via:
Contact Us form on the booking portal
- WhatsApp: + (647) 951-4480
- Skype: hereforyou.callcentre
- USA +1(800)7994451
- UK +44 (20) 83966666
- Mexico +52 (55) 85261991
- Canada +1 (647) 7990250
- Australia. +61 (1800) 934233
- Sweden +46 (31) 3644232
Hotels - FAQs
Q: What hotels are available to book?
A: We work with the leading hotel suppliers and hotel chains in the world and offer around 1.5million hotels all over the world. What is available to book depends on each hotel's availability. We cover 1 to 5-star hotels, hostels and even serviced apartments.
Q: Can I book for a child?
A: Yes, this option is available at time of booking.
Q: Can I make any special requests?
A: Yes, on the payment page there is a form for this. This will be sent to the hotel by us. We or the hotel cannot guarantee that your special request is met.
Q: Can I request an extra bed when I am traveling with a child?
A: Yes, you can request both an extra bed and a baby cot. We cannot guarantee that the hotel can fulfil your request.
Q: How do I pay for a hotel booking?
A: All our hotels are pre-paid, so you pay at the time of booking.
Q: How do I know if my hotel booking is confirmed?
A: When you have finalized your booking online you will come to a booking confirmation page, which confirms the booking. You will also receive a booking confirmation email with all details of your booking and your documents. In the booking confirmation there will be a link to the online confirmation page where you can access your booking details and all documents. If you have not received the booking confirmation email, first please check your spam folder and if not there, then please contact our customer service center.
Q: I was trying to do a hotel booking, my payment got debited from account, but I have not received any confirmation, is my booking confirmed?
A: If you came to the Booking Confirmation page online when making the booking, this means your booking is confirmed. If your payment is debited from your account this also means the booking has been confirmed. If you have not received the booking confirmation email, first check your spam folder, and then please contact our customer service center.
Q: Can I change/cancel my booking?
A: Yes, if you have booked a refundable product you can do this. Please contact our 24/7 customer service center to do this. If the product is not refundable, you might be able to change/cancel for a fee, please contact our customer service center.
Q: How can I check my bookings?
A: In your booking confirmation email there is a link to the online confirmation page where you can find all details including tickets/Hotel vouchers.
Q: What do I need to show at the hotel?
In your booking confirmation there is a hotel voucher, please present this printed or in digital format at the hotel when checking in.
Q: If there are any issues when I come to the hotel, what do I do?
A: Please contact our 24/7 customer service center, they will assist you. Emergency telephone numbers are listed on the hotel voucher.
Q: How do I know what is included?
A: All information is stated on your hotel voucher and in some cases on the online confirmation page.
Q: What charges are included?
A: The hotel booking includes all taxes and fees apart from potential specific local destination fees and/or taxes which are payable at the hotel.
Car Rentals - FAQs
Q: What rental companies are available to book?
A: We work with over 1,500 car rental companies over the world - Anything from the leading global suppliers to small local specialists.
Q: How do I pay for my car rental?
A: All our car rentals are pre-paid, so you pay at the time of booking.
Q: How do I know if my car booking is confirmed?
A: When you have finalized your booking online you will come to a booking confirmation page, which confirms the booking. You will also receive a booking confirmation email with all details of your booking and your documents. In the booking confirmation there will be a link to the online confirmation page where you can access your booking details and all documents. If you have not received the booking confirmation email, first please check your spam folder and if not there, then please contact our customer service center.
Q: I was trying to do a car booking, my payment got debited from account, but I have not received any confirmation, is my booking confirmed?
A: If you came to the Booking Confirmation page online when making the booking, this means your booking is confirmed. If your payment is debited from your account this also means the booking has been confirmed. If you have not received the booking confirmation email, first check your spam folder, and then please contact our customer service center.
Q: Can I change/cancel my booking?
A: Most of our car rentals are cancellable with full refund up until 24 hours before, but please check the Terms & Conditions on the website before booking. Please contact our 24/7 customer service center to change or cancel. If the product is not refundable, you might be able to change/cancel for a fee, please contact our customer service center.
Q: How can I check my bookings?
A: In your booking confirmation email there is a link to the online confirmation page where you can find all details including tickets/Car vouchers.
Q: What do I need to show at the pick-up?
A: In your booking confirmation there is a car voucher, please present this printed or in digital format at the car rental company at pick-up.
Q: If there are any issues when I come to the car rental pick-up, what do I do?
A: Please contact the following 24/7 customer service center, they will assist you. Emergency telephone numbers are on the car voucher.
- WhatsApp: + (647) 951-4480
- Skype: hereforyou.callcentre
- USA +1(800)7994451
- UK +44 (20) 83966666
- Mexico +52 (55) 85261991
- Canada +1 (647) 7990250
- Australia. +61 (1800) 934233
- Sweden +46 (31) 3644232
Q: How do I know what is included?
A: All information is stated on your car voucher and in some cases on the online confirmation page. When making the booking you can add upgrades such as child seats, GPS, etc.
Q: What charges are included?
A: The car rental includes all taxes and fees. In the booking process you will see what else is included for each car rental, including the fuel policy.
Q: Can I drop off the car in a different location that I picked it up at?
A: Yes, this is a selection you make when you search for car rentals.
Q: Can I pick-up or drop-off the car at a different time or location than what I booked?
A: This needs to be agreed directly with the specific car rental company.
