Please contact our Customer Experience Division for any concern you may have,

First point of contact for any customer complaints:

Service Recovery Team – Customer Experience
Email:  CX@nbo.co.om
Phone: 93600011 (07:30 am- 03.00 pm)

​Call Center: 80077077 (24 Hours)
Fax: 24942704

If any concerns remain unresolved, write to:

Mr. Abdul Aziz Aal Abdul Salam
Executive Manager - Customer Experience
Email: AzizD@nbo.co.om
Tel:    24649060 (07:30 am- 03.00 pm)

Mr. Rangan Kasturi
Head - Customer Experience
Email: Rangan@nbo.co.om
Tel:    24953588 (07:30 am- 03.00 pm)

Focal Functionary for the Bank:

Mr. Andre Loots
GM and Chief Operation Officer
Mobile: 93600011 (07:30 am- 03.00 pm)
Tel: 24953454 (07:30 am- 03.00 pm)