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CAREERS

Head Branch Support

: 828

: Muscat

: Muzn Operations Division

: Head – Muzn Islamic Banking Operations

: Permanent

: January, 2017

: March, 2017

To effectively manage and supervise a range of operational activities / functions of Branch Operations, in order to support Muzn Corporate and Retail Banking Divisions and the branch Network in the delivery of high quality service to Retail & Corporate customers in line with the Bank’s strategic objectives. Support / guidance to Overseas branches for Operations related issues.

  • Manage the staff assigned to the level determined by senior management.
  • Plan, supervise and control entire range of operational / support activities / functions relating to retail segment of the Bank to achieve delivery of high standard of external and internal customer service in line with the agreed Service Level Agreements (SLAs)
  • The role ensures a high standard of operational control and efficient processing through streamlining / rationalization of systems and procedures, automation, centralization or decentralization initiatives, compliance with the regulatory requirements, follow up on auditrectifications, training branch staff and periodical onsite visits for guidance and monitoring. 
  • Provide an effective and timely operational and administrative service in support of the retail activities.
  • Ensure successful implementation of all projects agreed time frame. Plan the implementation schedule in coordination with the respective Project Managers; Mobilize resources from the respective section to assist the roll out team. Arrange to conduct meaningful User Acceptance Test and ensure fix the bugs. 
  • Provide On Job Training to the branch staff. Ensure smooth operations of system at the branches, thus delivering best customer services at all our branches
  • Formulate and implements of new operational procedures and system developments, arising out of new product / service initiatives by Retail Baking/ Retail Operations , compilation of system user requirement, conduct user testing, and ensures smooth implementation and integration with the existing systems after obtaining approval of the
  • Head Islamic Operations, Corporate & Retail Banking and other concerned divisions including Audit, Compliance and IT divisions
  • Re-engineering of the existing systems and procedures relating to the retail operations and implement the change to improve TAT, efficiency and in line with Sharia approved process.
  • Ensure effective onsite and offsite support to the branches in routine and non-routine operational matters, including administrative service, to facilitate the branches to deliver high standard of uninterrupted service to the retail customers
  • Ensure effectiveness of Business Continuity Plan at all times.
  • Ensure close monitoring of the operational efficiency / performance of the branches and monitoring of transaction costing through onsite supervision, tracking of the error rates, exception transactions, etc. and endeavors to improve the same through appropriate means
  • Plan and coordinate on-the-job trainings to the branch staff on operational matters and new systems/enhancements to improve their operational knowledge / skill sets
  • Plans and coordinate on-the-job trainings to the branch staff on operational matters and new systems/enhancements to improve their operational knowledge / skill sets
  • Exercise effective control over the functioning of the branch operations and support section
  • Responsible for overall operational risk relating to retail banking operations.
  • Continually supervise workflows in these areas to achieve improved risk controls
  • Provide input to the Head Islamic Operations for development of the annual departmental budget and monitors performance against approved levels within own Section, ensuring any variances are appropriately addressed
  • Develop a positive people environment and motivates the staff to enable them to meet objectives and achieve self-development.
  • Undertake frequent one to one feedback sessions and deliver half year & annual appraisals
  • MIS /Budget monitoring & reporting.
  • Audit follow-up and its rectification within the agreed timeframe.
  • Supervising specialized activities such as branch opening/merging/closing in Oman.

​A Diploma in Banking / Finance. A first degree is preferable.

10+ years banking experience with at least 5 years as the Head of Branch Operations with a sound background in implementation of Islamic Banking new processes and automation projects, strong leadership abilities, effective written and verbal communication skills and good PC skills.

  • Knowledge on Islamic Banking system and process
  • Effective written and verbal communication skills.
  • Excellent written and spoken English
  • Excellent office technology skills
  • Analysis / Problem Assessment skills
  • Person to person skills
  • People management skills
  • Problem solving and technical banking skills, with in-depth knowledge of the bank’s systems & procedures
  • Arabic is an advantage

Makes day to day decisions on operational issues and plans the extent of support for Branches long term

This is not necessarily an exhaustive list of all principal accountabilities, dimensions of the job, and person specifications. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, technological developments, or organisation development).